Thanks to our collaboration with CSOMAG PLUSZ, offline coupons have become a measurable acquisition channel. They not only brought in new customers but also generated a significant increase in turnover.

Client

Goal

• Acquiring new customers
• Increasing sales of children's books during the summer period
• Strengthening brand awareness

Products

Shared DL format coupon - CSOMAG PLUSZ 2

Services

Package inserts

Year

2025

About client

Napraforgó Publishing House is a leading Hungarian publisher of children’s books aimed at parents of young children and schoolchildren. Their publications combine learning, playfulness, and creativity, helping to develop children’s vocabulary, imagination, and critical thinking.

One of their biggest marketing challenges was how to effectively reach parents and families outside of traditional bookstores and expensive digital channels.

Collaboration since 2021

The Napraforgó has been collaborating with CSOMAG PLUS since 2021. In a market where consumers have a wide choice of publications and distributors, campaign success is influenced by several factors—from the visual design of the flyer and the discount amount to the right combination of benefits.

Some campaigns were highly successful, while others provided valuable data for optimization. The one constant, however, is that offline coupon distribution allows the publisher to regularly reach new customers who would be very difficult to acquire through other channels.

Challenge

The children’s book market is extremely competitive. Digital channels, such as Google Ads or Facebook Ads, are becoming increasingly expensive, and their return on investment is declining.

Therefore, Napraforgó Publishing sought a solution that:

  • provides an alternative acquisition channel with direct reach,
  • ensures a higher return on marketing investments,
  • is able to reach customers outside of their existing database,
  • provides precisely measurable results for offline campaigns as well.

Solution

We jointly planned an offline coupon campaign as part of the CSP2 Summer 2025 initiative—we placed a seasonal DL card in the packages of online stores.

Campaign Parameters:

  • Distribution: 40,000 units
  • Target Audience: women, families, lifestyle, and hobby segments
  • Offer: -50% discount on children’s books
  • Format: seasonal DL card (shared coupon)

Why a shared coupon?

  • It reduces distribution costs.
  • It allows for precise targeting within the packages.
  • The discount reaches the directly relevant target audience.
  • It creates a personal touch and increases the likelihood of use.
  • Its performance is measurable (codes, ROI, conversion).

The -50% discount was the publisher’s most aggressive offline offer—this step proved to be crucial in acquiring 180 new customers.

Campaign in numbers

40k
parcels
1
country
2
months
18-54
women
Campaign in numbers

Campaign results

Indicator Result
Distribution 40,000 pcs
Redeemed Coupons 265 pcs
Average Basket Value 11,500 HUF
Total Purchase Value 3,047,500 HUF
New Customers 180
Conversion Rate (RR) 0.66 %
ROI 262.8 %
  • For every €1 invested, €2.62 was returned.
  • 68% of all redeemed coupons were tied to new customers.

Why was the campaign successful?

  1. Precise Segmentation – a relevant target audience (families, women, hobbies).
  2. Strong Offer – the -50% discount provided a real purchasing incentive.
  3. Offline Surprise Element – finding the coupon in the package offered a positive experience.
  4. Measurability – precise ROI and conversion data.

From an Acquisition Standpoint

  • 68% of all redeemed codes came from new customers.
  • A conversion rate of 0.66% – an outstanding result for an offline campaign.
  • The average basket value of 11,500 HUF exceeded the average for other channels.

Future Opportunities:

  • Longer Coupon Validity – many customers would redeem them later.
  • Personalized Discounts – different offers for various segments.
  • A/B Testing – comparing percentage-based vs. fixed discounts.

Therefore, offline coupon distribution is not an experiment, but a sustainable strategy for brand growth.

Would you also like to effectively connect the offline and online worlds and acquire new customers?

Get in touch with us, and we will collaboratively plan a campaign that delivers tangible results.