Frequently asked questions

What does the CSOMAG PLUSZ network do?

CSOMAG PLUSZ is a network of online stores dedicated to adding advertising attachments and samples into parcels/shipments in the Czech Republic. It consists of large, medium and small online stores reaching over 1 million active online shopping customers. Combining volumes of online shop packages into a single network benefits everyone – web stores can earn income through advertising attachments in their packages while offering added value to their customers; clients have the opportunity to reach a selected target group consisting of active online buyers targeted by category, in relevant volumes.

How much does participation in the CSOMAG PLUSZ network cost?

Participation, as well as logging into the CSOMAG PLUSZ network, is free for all partners. Also, advertising attachments for insertion into packages will be delivered to you for free. There are no costs except the necessity to insert the advertising attachment and samples into your packages.

What happens after registration in the CSOMAG PLUSZ network?

After registering in the CSOMAG PLUSZ network, we will send you information about the current insertion offer and how to insert advertising supplements. The order for inserting advertising attachments is voluntary and it is up to you which attachments you chose
from the current offering. An offer of individual attachments, as well as the order for their insertions, can be handled in your personal account. Advertising attachments will be delivered to the location of your choice – you just start inserting or attaching them to your parcel shipments. In order to have an accurate view of how many advertising attachments you have already sent, you must inform us at least once a week by entering the quantity of sent materials through your personal account. You rewards linked to your insertions are sent to you on a monthly basis.

What does participation in the CSOMAG PLUSZ network mean for my day-to-day business?

For you as a partner, participation in the CSOMAG PLUSZ network only requires a necessity to insert a maximum of 4 advertising attachments or samples per package. From an operational point of view, this should not be anything extra since you need to add an invoice, delivery note or other documents anyway.

Can I decide which attachment from actual offer do I want to insert?

Selection of the attachment, which will be inserted in your packets, is solely up to you. You can choose which attachment you want to insert and which one not.

Do I pay the delivery of advertising attachments from CSOMAG PLUSZ?

Delivery of materials is free. Advertising attachments or samples are delivered to your address free of charge.

What are the requirements for reporting the amount of sent advertising materials?

Completing the status report regarding the amount of sent advertising attachments will not take you more than two minutes.
Just update the number of realized shipments in your personal account of our web application.

How much can I earn in the CSOMAG PLUSZ network?

The monetary reward depends on the offer, as well as on the volume of the attachments you have inserted. Reward for insertion
is graded according to the type, weight and size of the advertising attachments. All advertising attachments that are suitable for your segment are always located in your personal account. We will also inform you by e-mail about every new offer we post to your personal account. The fee for each attachment will be defined in advance.
You can send up to four different advertising attachments in one package. If you add your own promotional material in the shipment, you may distribute up to 3 attachments from CSOMAG PLUSZ. Delivery notes and invoices are not considered in the number of insertions. We know from experience that more attachments can negatively influence the customer’s attention and can cause a decrease
of campaign response.

When do I get compensation for the insertion of advertising attachments?

You can continuously see the amount of rewards in your personal account. On the 15th of the following month we will send you
a statement for the previous month. Fees will be paid out within 14 days after receiving the invoice you issue us for the compensation.
The minimum amount to be paid is 100 €. If your fees do not reach this level in one month, the value is transferred to the next calendar month until the amount reaches the minimum payment amount.

Why do you need evidence of sending and how it should look like?

Verification of the number of distributed packages is the standard process, on the basis of which we give our clients a guarantee
of advertising attachment distribution.
As proof that you sent a certain quantity of materials, you can submit a document where we can identify the number of shipments you sent during the month. It can be a monthly invoice from your logistics partner (courier company, post office, etc.). All personal or other sensitive data can be covered; it is important to see only the number of sent items for the given period.

Why don’t I get all the advertising attachments I asked for?

Reasons why you have not received all the promotional attachments that you requested may be the following:

  • Attachments are no longer available because they were already ordered by other partners.
  • You are already sending four attachments per parcel.
  • A presented attachment cannot be distributed together with another simultaneously inserted product (i.e. competitive exclusion).

The exact reason can be found in the relevant e-mail that you always receive from us.

If you have any further question, please contact us by mail at info@csomagplusz.hu or call: +36 706 528 520.

Recent Posts

It’s a pleasure to shop at Answear. We already know why!

ANSWEAR.hu and CSOMAG PLUSZ started working together in 2017 and since then have had more joint projects in the form of print coupons and online campaigns on the coupon portal kuplio.hu. Last year, Krisz Sebó became a Country Manager of the Hungarian branch of Answear and we talked to him about all changes, successes in the last time, as well as about the plans to the future.

Last year it brought you many positive changes, for example, your website www.answear.hu has changed. Why did you decide to renew it?
This is a part of a larger process. We are currently operating in 7 countries (Poland, Ukraine, Czech Republic, Slovakia, Bulgaria, Romania, Hungary) and the brand itself was founded in December 2010, so it has been 9 years since its launch. It was high time for redesign. We started in Hungary in 2016, but the online world is changing day by day, demands are changing as well, and our job is to keep track of those changes and meet them. Creating a more practical, user friendly page for our customers, where buying becomes an experience, and this was the main reason for all those changes.

Why is it an experience to buy in answear?
I don’t know how you are, but I’m always in a hurry. We want to show, the shopping is not another problem for people, but to make this activity extremely efficient in minimal time – what is nowadays very rare. A web-redesing and new features follow it. Thanks to the new filters above the products is much easier to find the product you are looking for. The system automatically saves the set filters, which can be removed with a single click. If you found a “product of your dreams” in the offer, with larger and more detailed photos and a precise product description, you can get closely look and add it to your “favorite” products. From there you can add the products to shopping cart at any time. The core design of the site has also changed with new features. We stayed in a minimalist design, but with many more categories placed on the home page.

You also have a new loyalty program…
Yes, everyone who joins the Answear Club will get much more favorable terms. Basically, for each order, the customer get points that can be redeem for next purchases. The latest news is that at Answear Club points can also be apply to products with discount, which means that you buy online cheaper up to 50%.

Have you changed your courier service?
Yes, till now, GLS-courier service guarantees the high quality of delivery and is no longer the only one. A novelty has already been the Zasielkovňa with its branches in which our customers have an opportunity to take over or return their orders.

What are your plans to the future?
We have many plans and what we are proud of is that we have had done a few of them at the beginning of this year. Last year we moved our warehouse to a larger logistics center in a one night. This meant moving more than 2 million products, for which we needed 50 trucks and hundreds of helpful hands. This was just the first step. Due to growing demands, we are developing our customer services so we can serve as many of our customers as possible.

We also have plans to pay more attention to sustainable fashion in 2020. Last year in Poland we have started the ECO-project with great success. On this basis, we would like to continue, but for now will not tell you more.

But no secret is our challenge to grow awareness of Answear brand, through classic forms of marketing campaigns as well as creative projects. This is a great opportunity to work with your network of web-shops, where we achieve this goal – via advertising inserts in packages and online coupons and banners on kuplio.hu.

Following existing cooperation, we would like to continue as a partner´s e-shop, to offer our customers vouchers and discounts of another online shopping. This is an added value that our customers like, so we can use the earnings from commissions for launching other marketing projects.

The best of cooperation Answear.hu and  CSOMAG PLUSZ

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Offline Bonus Catalogue | Winter 2019

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Package Inserts CSP2 | Autumn 2019

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